Service Based Endpoint Support Solutions

Managing the ebb and flow of IT support can be an uphill battle. Ticket volumes, staff alignment, and project activity are constantly changing and combine to give you an elusive moving target. Moving to a service based model enables you to focus more on the projects at hand and new technology initiatives on the horizon.

Service Based Endpoint Support offers a flexible a la carte model to target distinct areas of your endpoint environment that would benefit from a service based solution. Our support methodology consists of a proven ITIL conforming process, top notch technical staff, and oversight from our Program Management Office. We tie in to your existing ticketing system and process in order to create a workflow that maximizes turn-around time and efficiency. A dedicated Service Delivery Manager ensures a single point of contact for new requests, reporting, and collaboration.

• Desktop Support & Help Desk

• » Remote and Onsite Options

• Endpoint Encryption and Support

• » Implementation, Management and Support

• Mobile Endpoint Management

• » Full Lifecycle - Procurement, Management, Support and Disposal

Managed Services

With Intuitive Managed Services, you realize the benefits of a comprehensive turn-key solution for your endpoint environment. This includes management of the full endpoint lifecycle from procurement to disposition through management of personnel, staffing levels, technology direction, and support.

• Contingent Workforce Management

• Managing a large team of full time or contract resources requires much oversight and with multiple vendors providing contract resources, staff alignment to workflow is a time consuming job. Managed Services provides a model to manage your contingent workforce, without the resource management, back-office tasks, and staff alignment management.

• Full Endpoint Management Lifecycle

• Procurement

• » Purchasing hardware and software
  
  Market leading pricing with all major vendors through select partnership levels, and a progressive business model to always guarantee the lowest prices

• Endpoint Management

• » Asset Tracking, Software Deployments, Patch Management and Security for Desktop, Handheld/Mobile

• Virtualization Technologies

• » VDI Implementations, Application Streaming, Virtual Office Solutions

• Green Asset Disposal Solutions - Demanufacturing, Remarketing, and Donation

• » Demanufacturing
• — Assets are demanfucatured are broken down into reusable parts, and non-reusable parts of disposed of environmentally
• » Remarketing equipment ensures a revenue return for our customers
• » Donation available to numerous charities and programs